Yes it is. They won't let her out of the country if there's none. You can check the other threads re that.
Nearly time for me to e-mail and get the case escalated has anyone threatened them with court action for incompetence and would the threat of it in the e-mail do anything !
Have you read some of Kuyas posts on overturning a decision? Search Kuya in the search bar and check his threads. Circumstances were a little different then but the general theme is the same.
Application submitted online - 13 March- 2018 Biometrics taken at VFS Manila - 19 Mar -2018 Documents to Sheffield - 19 Mar - 2018 Acknowledgement e-mail from Sheffield - 05 May - 2018 Orignal documents returned - 1st week of June - 2018 Decision made email : 20 June 2018 VFS text : 19 June - 2018 Passport delivery date : 22- June - 2018
interesting that the original docs werent returned till 1st week of june.....which could suggest that was when your bundle was first looked at.
Actually I wasnt expecting my documents to be returned because I only send 1 copy and without return envelope, most of it is original documents. But in my surprise my husband in uk recieved my documents.
note to others--always include a stamped..addressed return envelope if you want important documents returned !