I have sent DHL package with a woman's handbag and s6 mobile phone. However DHL in the phillipines have told my wife she needs a telecommunications permit. And they are saying she will be charged per day per kg for storage. They are asking for a brochure or technical specs so what am I supposed to provide ? How do I get technical specs ? DHL never said anything about permits etc they only said the battery must be in the phone. Please help what do I do ?
I would raise it with DHL UK, explain the situation and the fact they want to charge a daily rate. They in turn need to communicate with the Philippine office. A daily rate seems unusual to me, especially a reputable outfit like DHL. Here are the specs for an S6 https://m.gsmarena.com/samsung_galaxy_s6-6849.php A quick Google seems to suggest that a telecomms permit is for manufacturers, not individuals. Others may elaborate https://industries.ul.com/blog/new-import-rules-from-the-philippines-telecommunications-authority
This is simply DHL in the Philippines wrongly insisting on a Telecoms permit as per this thread from 2013. I suggest you contact your local DHL office and request that the package be returned to you - for which DHL will almost certainly make a charge, unfortunately. The cheaper option would be to resend the package via FedEx or EMS (from any British Post Office) or, alternatively, buy the same phone online using Lazada where you'll see that an S6 costs around Php15,000. In future do not use DHL for sending anything other than documents to the Philippines and only then if you've no alternative. FedEx is a far better service. And I speak from experience.
I have reported it to DHL. I'm disgusted with the phillipines right now. Just trying to make more money off people.
Charging a daily rate for pre-Customs Clearance storage is out of the courier companies' control as it is imposed by the Bureau of Customs. Oh and DHL isn't DHL but LBC.
I have requested the package sent back to me. How would payment be made? I will never send anythingtgere again. In that package was my spouse visa documents too. I've had to send another lot as documents only just to get the appointment for my wife. Never again I send to phillipines this has totally put me off now
Either the delivering courier will require cash or you'll be asked to call DHL and pay over the phone using a Debit/Credit card.
I cannot help re Philippines, but I can comment on importing this type of equipment into UAE. Type Approval is required by the Telecommunications Regulatory Authority. It doesn't surprise me if same is required here in Fils.
Possibly there are import duties complicating the situation as well. The following article discusses the complications of importing a phone and applying for an NTC: https://www.unbox.ph/gadget/how-to-import-phones-overseas-to-the-philippines/
Must admit that Im suprised at Type approval or NTC being required for an individual. For an importer (as in a company trading in imports) of a new product makes sense as they have to comply with local EMC emissions/regulations. Even then the manufacturer would provide them with the necessary certification, all part of manufacturing a device that uses radio waves or some other transmission mechanism. Hmmm money for old rope
Any telecoms type equipment that is imported into UAE has to comply strictly with the standards and specifications set out by the TRA. It doesn't matter if the equipment is brought in by an individual or a company. If the equipment does not meet the necessary standards, it can cause a lot of problems, operating on wrong frequency band, interference due to inadequate filtering or poor design etc etc. As you are aware, different regions operate on different frequency bands. We had problems even importing some spare parts, if the item descriptor put it into the radio/emitter/frequency category.
Yea I get the compliance in regards to something operating on the correct frequency & bandwidth for the country it applies to but to put the onus of design compliance on a user doesn’t seem right, for example CE approval for the EU is there exactly for that reason. Other regions/countries having their own approval system.
But if equipment is imported through the back door so to speak, via DHL or whatever, the onus in on the party trying to import it to show that it meets regulations. The customs agencies can hardly be expected to take the time to inspect it and based on the presence of a sticker or not, pass it through. I know it sounds tough, but if those are the rules, then they are the rules.
One of my friends has lived in Subic for almost two decades. I mentioned this to him whilst we were knocking back a few bottles of "beer na beer" last night, he was well aware of the requirement for the permit. Far easier to send cash to purchase a phone in the Philippines, or hand carry whilst visiting. @Timothy2016 - Best of luck, hope you manage to get this sorted out soon.
