I booked a ticket back in early July - it was a good deal - and 2 weeks ago had a message from my agent indicating a change of flight from 27 to 29 November. No reason, yet I could still book a flight on the 27th by going online elsewhere! All rather odd?! Last time I used PAL they were 2 hours late into Heathrow and I missed a bus connection. This meant buying a new ticket at £31. All PAL could offer was air miles. They completely ignored my request based upon onboard advice that i could seek reimbursement on their website.